We have subscribed to a new service which allows pet
owners to ask questions and help make a decision on whether they need
to contact the surgery. What makes the service useful is that it
prompts you to ask the right sort of questions, those we would ask if
you contacted us directly.
A link to the new service is found on the front page of our website.
Designed and run by vets, Vet Help Direct's interactive questions direct you to personalised first aid advice and clear guidelines about when to contact the vet.
Easy and fun to use, Vet Help Direct is the online source of reliable advice for concerned pet-owners.
You are just a few clicks away from practical advice from specialist vets, tailored to your pet's unique symptoms.
The Vets at Vet Help Direct
All advice on Vet Help Direct is compiled by qualified UK vets, members of the Royal College of Veterinary Surgeons (MRCVS). Our veterinary specialists have extra qualifications in their areas of expertise.
Susie Samuel MA VetMB MRCVS
After working as a vet for several years Susie was struck by how difficult it can be for pet owners to decide how urgently they need to call a vet, especially in the middle of the night, when their pet is showing signs of being unwell. Given a pet can't tell you what's wrong sometimes it can be difficult to work out how serious their symptoms are. Susie wanted to provide a professional resource for concerned pet owners that would help them to decide whether their pet needed veterinary attention, and would provide them with vital first aid advice that was customised for their pet's situation.
Susie is a small animal vet, with a particular interest in small animal medicine. She works in a practice in Plymouth and has a very lively terrier called Freddie.
Neil Forbes BVetMed DipECAMS CBiol MIBiol FRCVS RCVS Specialist Zoo Animal and Wildlife Medicine (Avian) and European Specialist in Avian Medicine and Surgery
Neil Forbes Neil Forbes graduated from the Royal Veterinary College in 1983, after a short period in Herriot country he settled in the SW. Neil became an RCVS Recognised Specialist in Zoo and Wildlife Medicine (avian) in 1992. He gained his FRCVS in 1996 and became a European College Diplomate and Specialist in 1997. He is currently President of the European College of Avian Medicine and Surgery. Neil is head of the exotic animal department at Great Western Referrals, where he treats first and second opinion cases. The case load at the practice includes rabbits, ferrets, other small furries, raptors, parrots, waterfowl, exotic zoo species, back yard poultry, reptiles - in fact anything apart from cats, dogs, horses and farm stock.
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